The question · Return on investment
How do we assess whether development actually worked?
In this section
Why it’s hard
Development returns show up in behaviours as perceived by others, over time - data almost no organisation collects.
Common mistakes
Measuring development with satisfaction surveys and hours delivered, instead of observed change.
The construct to measure
Reputation
Current competencies as experienced and perceived by managers, peers, direct reports and other stakeholders.
Which Quint products help
Output & deliverables
The perceived behavioural delta on target behaviours and an aggregate view of programme returns.